Terms of Use

The founding pilot

The founding pilot is free for 30 days, and no card is needed to join. Before the pilot ends we will tell you the price of continuing. Nothing is charged unless you choose to continue on a paid plan.

What you can sell

You may only sell products and services that are legal in Kuwait. Do not list anything that is illegal or prohibited under Kuwaiti law, counterfeit, stolen, or that you do not have the right to sell, and do not use photos or content you do not have the right to use.

Your responsibilities as a shop owner

Your shop is your business. You are responsible for:

• Your products, their descriptions and photos, and the prices you type, send or import. 1Line publishes the prices you give; please check your storefront.
• Taking and fulfilling orders, delivery and your drivers, and collecting payment from your customers.
• Returns, exchanges, refunds and customer service for your customers.
• Your customers' information: use it only for their orders, and keep your sign-in details and drivers' links private.

Customers

When you order from a storefront, you are buying from that shop, not from 1Line. The shop sets the products, prices, delivery and refund terms. You pay the shop by the methods it offers, such as WAMD, bank transfer, the shop's payment link or cash on delivery. Please contact the shop about your order.

1Line account

A 1Line account is free and optional; you can always order without one. Keep whatever you use to sign in secure, since anyone who can use it can sign in to your account. Give your own correct details. A 1Line account does not make 1Line the seller: each order is still between you and that shop. We may suspend an account that is misused, and you can delete yours at any time from your account page.

The service during the pilot

1Line is provided "as is" during the pilot. We work to keep it running and your information safe, but we cannot promise it will always be available or free of errors, and features may change. As far as the law allows, 1Line is not responsible for lost sales or other indirect losses caused by the service being unavailable or by mistakes in it.

Deposits, credit, gifts and delivery records

• Pre-order deposits: the shop sets the deposit, and it is part of the product's price, paid directly to the shop. If the shop does not deliver, the shop alone refunds the deposit; 1Line does not receive or hold it.
• Buying on credit («آجل»): credit is given by the shop only, with no interest and no fees. 1Line is not a party to it and does not lend or collect money.
• Gift orders: a customer who sends an order as a gift confirms that the recipient agrees to their name, phone number and location being shared with the shop and its driver for delivery, and to appearing on the packing slip that goes inside the gift box.
• Prices: the shop owner is responsible for the prices they type, send or import from a file, and checks them in the import preview before they go live.
• «Delivered»: when an order is marked delivered, that is the shop owner's or driver's own record. 1Line does not verify the delivery.

Suspension

We may suspend or remove a shop, a product or access to the service if it breaks these terms or the law, is used for fraud, spam or abuse, or puts other users or the service at risk. Where reasonable, we will tell you first and explain why.

Stopping

Either side can stop at any time. You can ask us to close your shop and delete its information; see the Privacy Policy for what happens to your data. We may also end the pilot, and will give shop owners notice on WhatsApp where we can.

Changes to these terms

If we change these terms, we will update this page and the date at the top, and tell shop owners on WhatsApp about important changes. Continuing to use 1Line after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of the State of Kuwait, and the courts of Kuwait have jurisdiction over any dispute. If something goes wrong, please raise it first so we can try to resolve it: shop owners with the 1Line team member who set up their shop, and customers with the shop they ordered from.

Contact

1Line does not have a public email address or WhatsApp number yet. Until it does, shop owners can tell the 1Line team member who set up their shop, and customers can contact the shop they ordered from, which can pass the request to the 1Line team.